Meter Reading

STEP 1   Locate your meter box, generally found towards the front of a property, near the street. The box is typically in a direct line with the main outside faucet. It is housed in a meter box usually marked "water". Remove the lid by using a tool such as a large screwdriver. Insert the tool into one of the holes and pry the lid off.  Be careful of the meter, the wires running from the meter to the transmitter, and the transmitter itself.  If these items are damaged, you are responsible for the damage.

STEP 2   Once you open the meter box lid, you may have to clean the dirt off of the face of the meter.  We no longer open the meter box each month to read the meters.  They are read electronically, via the transmitter either attached to the meter box lid or on a post inside the meter box.  On the face of the meter, there is a display of numbers that looks like the odometer on your car.  Read the number display from left to right, not including the number to the right of the decimal, if there is a decimal on your meter. Be sure to include the stationary zeros, if there are any. This is your meter reading. Our meters measure water in gallons. Charges are for the amount of water consumed, to the gallon consumed. Compare that reading to what your bill states as your current or present reading.

STEP 3   Keep in mind that you might be checking your meter on a date different from the one used for billing. This could result in a difference in the amount you find, compared with the amount on which your bill is based. However, if your reading is considerably higher than what is on your bill, check for a leak or try to determine the source of large water use. If your reading is significantly lower than the reading on your bill, please contact us and let us assist you in determining the problem.